RETURN POLICY
Thank you for your purchase. We hope you are happy with your purchase.
However, if you are not completely satisfied with your purchase for any reason, you may return it for a full refund or store credit. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at hello@pintadosdesigns.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and return form provided, and mail your return to the following address:
Pintados
Attn: Returns
RMA#
4331 Cooke Lane SW
Edmonton, Alberta T6W4M7
Canada
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from your item’s receipt to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
Please contact us at the email below to arrange a refund or exchange for defective or damaged products.
Please Note:
- Sale items are FINAL SALE and cannot be returned.
- Unworn items with original tags.
QUESTIONS
If you have any questions concerning our return and refund policy, please contact us at hello@pintadosdesigns.com